Acerca de

​

Please read all these terms and conditions.

​

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. 

​

Application;

​

These Terms and Conditions will apply to the purchase of the services and goods by you (the Customer or you). We are SORT-Strengthening Our Relationships Together LLP  of 85 Great Portland Street, First Floor, London, W1W 7LT   with  email address help@sort-together.co.uk;  (the Supplier or us or we).

​

These are the terms on which we sell all Services to you.  By ordering any of the Services, you agree to be bound by these Terms and Conditions.  You can only purchase the Services and Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.

​

Interpretation;

​

Consumer means an individual acting for purposes which are wholly or mainly outside their trade, business, craft or profession;

 

Contract means the legally-binding agreement between you and us for the supply of the Services;

​

Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;

​

Goods means any goods that we supply to you with the Services, of the number and description as set out in the Order;

 

Order means the Customer's order for the Services from the Supplier as submitted following the step by step process set out on the Website;

 

Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website;

 

Services means the services advertised on the Website, including any Goods, of the number and description set out in the Order;

 

Website means our website www.sort-together.co.uk on which the Services are advertised.

​

Services

 

The description of the Services and any Goods is as set out in the Website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of any Goods supplied.

 

In the case of Services and any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.

 

All Services which appear on the Website are subject to availability.

 

We can make changes to the Services which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.

​

Customer responsibilities.

 

You must co-operate with us in all matters relating to the Services, provide us and our authorised employees and representatives with access to any premises under your control as required, provide us with all information required to perform the Services and obtain any necessary licences and consents (unless otherwise agreed).

 

Failure to comply with the above is a Customer default which entitles us to suspend performance of the Services until you remedy it or if you fail to remedy it following our request, we can terminate the Contract with immediate effect on written notice to you.

​

Personal information

 

We retain and use all information strictly under the Privacy Policy.

 

We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.

​

Basis of Sale

​

The description of the Services and any Goods in our website does not constitute a contractual offer to sell the Services or Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.

​

The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.

 

A Contract will be formed for the Services ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you.

 

By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract, and before performance begins of any of the Services.

 

Any quotation or estimate of Fees (as defined below) is valid for a maximum period of  14  days  from its date, unless we expressly withdraw it at an earlier time.

 

No variation of the Contract, whether about description of the Services, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.

 

We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, eg by giving you rights as a business.

​

Fees and Payment

 

The fees for the Services, the price of any Goods (if not included in the Fees) and any additional delivery or other charges is that set out on the Website at the date we accept the Order or such other price as we may agree in writing. Prices for Services may be calculated on a fixed price or on a standard daily rate basis.

 

Fees and charges include VAT at the rate applicable at the time of the Order.

 

You must pay by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery of the Services.

​

Delivery

    

We will deliver the Services, including any Goods, to the Delivery Location by the time or within the agreed period or, failing any agreement:

a.   in the case of Services, within a reasonable time; and

b.   in the case of Goods, without undue delay and, in any event, not more than 30 days after the day on which the Contract is entered into.

 

In any case, regardless of events beyond our control, if we do not deliver the Services on time, we will endeavour to rearrange services as quickly as possible or to arrange an alternative provision. 

​

In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) treat the Contract at an end if:

​

a.   we have refused to deliver the Goods, or if delivery on time is essential taking into account all the relevant circumstances at the time the Contract was made, or you said to us before the Contract was made that delivery on time was essential; or

​

b.   after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.

​

If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under the Contract.

 

We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and Channels Islands. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them.

​

Risk and Title

 

Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.

​

You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.

​

Withdrawal  and cancellation

 

You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.

​

Right to cancel/refunds

​

Webinars and resources

​

We do not offer a refund option for online programmes, webinars and resources once you have received them. 

​

Family/individual sessions

​

You have the right to cancel family/individual sessions at any time in discussion with your practitioner. Payment for sessions is requested no longer than 48 hours after the session has finished. 

​

Therapeutic groups

​

You have a right to cancel up until two weeks before the agreed start date. Before this date there is a refund sliding scale of;

​

Any time before 6 weeks prior to the start date- 100% refund

5 weeks prior to the start date-80%

4 weeks prior to the start date-50%

3 weeks prior to the start date-25%

After 2 weeks no refund will be offered, this is to cover the cost of being unable to offer the place to another parent/carer. 

​

To exercise the right to cancel, you must inform us of your decision to cancel this Contract by a clear statement setting out your decision by email at help@sort-together.co.uk. In any event, you must be able to show clear evidence of when the cancellation was made. 

​

If you can not attend one of the group sessions, unfortunately we are unable to offer alternative session or a refund. We will however provide all of the relevant materials for the session. 

​

If due to unforeseen circumstance you are unable to continue to attend the group we will endeavour to offer an alternative group. This will be at SORT's discretion. 

​

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

​

Commencement of Services in the cancellation period

 

We must not begin the supply of a service (being part of the Services) before the end of the cancellation period unless you have made an express request for the service. For example you are unable to cancel the group intervention after the group start date. 

​

Effects of cancellation in the cancellation period

​

Except as set out below, if you cancel this Contract, we will reimburse to you all payments received from you.

​

Payment for Services commenced during the cancellation period

​

Where a service is supplied (being part of the Service) before the end of the cancellation period in response to your express request to do so, you must pay an amount for the supply of the service for the period for which it is supplied, ending with the time when we are informed of your decision to cancel the Contract. This amount is in proportion to what has been supplied in comparison with the full coverage of the Contract. This amount is to be calculated on the basis of the total price agreed in the Contract or, if the total price were to be excessive, on the basis of the market value of the service that has been supplied, calculated by comparing prices for equivalent services supplied by other traders. You will bear no cost for supply of that service, in full or in part, in this cancellation period if that service is not supplied in response to such a request.

​

Deduction for Goods supplied

​

We may make a deduction from the reimbursement for loss in value of any Goods supplied, if the loss is the result of unnecessary handling by you (ie handling the Goods beyond what is necessary to establish the nature, characteristics and functioning of the Goods. We are not liable for any technical difficulties which result in loss of goods once goods have been received. 

​

Timing of reimbursement

​

We will aim to reimburse costs within 14 days of receipt of cancellation in line with these terms and conditions through the original means of payment.

​

For the purposes of these Cancellation Rights, these words have the following meanings:

​

a.   distance contract means a contract concluded between a trader and a consumer under an organised distance sales or service-provision scheme without the simultaneous physical presence of the trader and the consumer, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded;

​

b.   sales contract means a contract under which a trader transfers or agrees to transfer the ownership of goods to a consumer and the consumer pays or agrees to pay the price, including any contract that has both goods and services as its object.

​

Conformity

 

We have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if it does not meet the following obligation

 

Upon delivery, the Goods will:

a.   be of satisfactory quality;

b.   be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment) and be fit for any purpose held out by us or set out in the Contract; and

c.   conform to their description.

 

It is not a failure to conform if the failure has its origin in your materials.

 

We will supply the Services with reasonable skill and care.

 

In relation to the Services, anything we say or write to you, or anything someone else says or writes to you on our behalf, about us or about the Services, is a term of the Contract (which we must comply with) if you take it into account when deciding to enter this Contract, or when making any decision about the Services after entering into this Contract. Anything you take into account is subject to anything that qualified it and was said or written to you by us or on behalf of us on the same occasion, and any change to it that has been expressly agreed between us (before entering this Contract or later).

​

Duration, termination and suspension

​

The Contract continues as long as it takes us to perform the Services.

 

Either you or we may terminate the Contract or suspend the Services at any time by a written notice of termination or suspension to the other if that other:

a.   commits a serious breach, or series of breaches resulting in a serious breach, of the Contract and the breach either cannot be fixed or is not fixed within 30 days of the written notice; or

b.   is subject to any step towards its bankruptcy or liquidation.

 

On termination of the Contract for any reason, any of our respective remaining rights and liabilities will not be affected.

​

Successors and our sub-contractors

 

Either party can transfer the benefit of this Contract to someone else, and will remain liable to the other for its obligations under the Contract. The Supplier will be liable for the acts of any sub-contractors who it chooses to help perform its duties.

​

Circumstances beyond the control of either party

​

In the event of any failure by a party because of something beyond its reasonable control:

​

The party will advise the other party as soon as reasonably practicable; and

the party's obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid.

​

Privacy

 

Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.

 

These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy. 

 

For the purposes of these Terms and Conditions:

 

Data Protection Laws' means any applicable law relating to the processing of Personal Data, including, but not limited to the GDPR.

 

'GDPR' means the UK General Data Protection Regulation.

 

'Data Controller', 'Personal Data' and 'Processing' shall have the same meaning as in the GDPR.

 

We are a Data Controller of the Personal Data we Process in providing the Services and Goods to you.

 

Where you supply Personal Data to us so we can provide Services and Goods to you, and we Process that Personal Data in the course of providing the Services and Goods to you, we will comply with our obligations imposed by the Data

Protection Laws:

​

a.   before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;

​

b.   we will only Process Personal Data for the purposes identified;

​

c.   we will respect your rights in relation to your Personal Data; and

 

d.   we will implement technical and organisational measures to ensure your Personal Data is secure.

​

For any enquiries or complaints regarding data privacy, you can e-mail: help@sort-together.co.uk.

​

Excluding liability

 

The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) death or personal injury caused by negligence or breach of the Supplier's other legal obligations. Subject to this, we are not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss of profit) to your business, trade, craft or profession which would not be suffered by a Consumer - because we believe you are not buying the Services and Goods wholly or mainly for your business, trade, craft or profession.

​

Governing law, jurisdiction and complaints

​

The Contract (including any non-contractual matters) is governed by the law of England and Wales.

 

Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.

​

We try to avoid any dispute, so we deal with complaints as follows: If a dispute occurs customers should contact us through email to help@sort-together.co.uk to find a solution. We will aim to acknowledge your complaint within 14 working days. 

​

Any complaints will be shared with the company Directors where the complaint will be investigated and the complainant will receive a written response within 8 weeks. If one of the Directors is the subject of the complaint then they will be excluded from this process and the remaining company directors will complete the investigation.

 

If the issue relating to the complaint cannot be resolved in communication between the Directors and the complainant, it will be escalated to the local independent Ombudsman for further investigation. You can find further information regarding the Ombudsman process here: Complaining to an ombudsman - Citizens Advice https://www.citizensadvise.org.uk/consumer/get-more-help/how-to-use-an-ombudsman-in-england. 

 

In the case of third party referral, e.g. local authority referral, a copy of the written response will be sent to the referrer, as well as to the complainant. 

 

We aim to follow these codes of conduct, copies of which you can obtain as follows:  Social Work England  available from https://www.socialworkengland.org.uk/about/policies-and-procedures/board-code-of-conduct  Health Care Professions Council available from https://www.hcpc-uk.org/standards/standards-of-conduct-performance-and-ethics/  United council for psychotherapy available from https://www.psychotherapy.org.uk/media/v11peyoh/ukcp-code-of-ethics-and-professional-practice-2019.pdf 

Attribution

 

These terms and conditions were created using a document from Rocket Lawyer (https://www.rocketlawyer.com/gb/en).

 

​